Articles
Troubleshooting Campus
←Go Back Issue Qualification The first step in resolving any case is to fully understand the issue by gathering relevant details. This helps define the scope, supports accurate replication, and guides targeted research. To begin, we recomme...
Allow-List IPs for 3rd Party Systems
Some tooling (such as the Data Extract Utility, LDAP servers, FRAM Scheduled Imports) connects to a third-party server and needs to know the list of Campus IPs to which traffic can pass. To find a list of IPs your third-party systems need to all...
Keeping Custom Services Up-to-Date
Custom/third party services your district has established that connect to the Infinite Campus database in some way are outside the Campus Support team's Scope of Support . Custom/third party services are supported by the individual or group who...
Locating Your Campus Version and App Server Information
Looking Up Your Campus Version To look up your Campus Version: Click the User Menu Click the Open button next to About Campus SIS (see image below) A window will appear indicating your Version (Campus Version). This information is usef...