Path: Student Information > General > Tuition
When a payer disputes a tuition payment through their payment processor, Campus shows the dispute directly within the Tuition tool. This allows administrators to identify affected transactions at a glance without leaving the student's tuition record.
How disputed payments display
A payment currently under dispute appears in the student's tuition transaction list with the Transaction Type of Disputed Payment.
When you select a disputed payment to view its details in the side panel (Student > Tuition > Actions > View), an alert banner displays, "This transaction is disputed. Please navigate to the Payments Reporter for more information."
The Payments Reporter link within the banner navigates directly to the Payments Reporter tool, where you can view full dispute details including the dispute reason, status, and timeline.
A student with a tuition that has a disputed payment transaction and the message that shows after the Edit button has been clicked.
What triggers the disputed payment indicator
The Disputed Payment label and alert banner appear when the transaction's Dispute Status is Open, indicating that the dispute has been initiated but not yet resolved. For more information, read the Payments Reporter Column Descriptions.
When the dispute is resolved
Once the dispute reaches a final status (Won, Lost, Partial, or Closed), the alert banner is removed from the side panel and the transaction label is updated according to the outcome:
| Dispute outcome | What happens in tuition billing |
|---|---|
| Won (district wins) | The Transaction Type reverts from Disputed Payment back to Payment. The original payment stands and no further action is required. |
| Lost (payer wins) | The payment is refunded. A refund transaction is created in Tuition Billing and the student's balance is updated accordingly. |
Permissions
| Action | Required rights |
|---|---|
| View the Disputed Payment label in the transaction list | Standard Tuition Billing access |
| Access Payments Reporter via the alert banner link | At least Read rights to Payments Reporter |
