Household Phone Requests (Portal Request Processor)

Tool Search: Portal Request Processor

The Household Phone Number Requests contain request changes for household phone numbers.

This updates the household phone number for all members of the household.

Screenshot of Portal Request Processor - Household Phone Number RequestsPortal Request Processor - Household Phone Number Requests

These options are determined by the Portal Self Service Options. 

If the Auto-approve changes option is not selected, messages are listed in the Message Center and in the Portal Request Processor. If the Auto-approve changes option is selected, household phone requests are automatically updated without a message appearing in the Process Alerts or without an indication in the Portal Request Processor.

Screenshot of Self Service Options - Auto-Approve ChangesSelf Service Options - Auto-Approve Changes

Parents/Guardians see the following, depending on Self Service options chosen by the district.

Screenshot of Household Phone and Address UpdatesHousehold Phone and Address Updates

Tool Rights

Staff persons who have rights to the Household Phone Portal Request Processor have two options:

Read Functionality

Write Functionality

Allows a user to view the Household Phone requests if:

  1. The user is assigned Read rights for the Household Phone Request AND
  2. The person making the request is either related to or in a household with a student enrolled in a school for which they have current year calendar rights.

Allows a user to view, approve and deny the Household Phone requests if:

  1. The user is assigned Write rights for the Household Phone request tool right AND
  2. The person making the request is either related to or in a household with a student enrolled in a school for which they have current year calendar rights.

     

    Staff who have these rights see the Begin Approval and Deny buttons on the Portal Request Processor.


View Household Phone Requests

  1. Select a Household Phone request from the User Request List. The information entered in the request display in the Change Request section.
  2. Review the Change Request of submitted data. 

Approve a Household Phone Requests

  1. Select a Pending Household Phone request from the User Request List. The information entered in the request display in the Change Request section.
  2. Click the Begin Approval button. 
  3. Review the entered information (highlighted in yellow).
  4. Enter Comments for the request.
  5. Select the Approve Change Request button. A confirmation of the request being approved display. This changes the information in Census People and the request now displays as such. In addition, the list of requests updates this item to have a status of Approved.

The person who made the request receives a notification in their notifications on the Portal indicating the new status and any comments entered.

Deny Household Phone Requests

  1. Select a Pending Household Phone Request Type request from the User Request List. The information entered in the request displays in the Change Request section.
  2. Click the Deny button. 
  3. Enter Comments for the reason for denial of the request. This comment field displays to parents/guardians on the Portal if Self Service options have been selected.
  4. Click the Deny button when finished.  A warning message displays indicating the request has been denied.  In addition, the list of requests updates this item to have a status of Denied.

The person who made the request receives a notification in their notifications on the Portal noting the reasons the request was denied.