Support Resources

Understand how to best work with your support team.

Learn how to solve any issue that comes your way.

Find answers to common questions.

Illustration of an ID card with a user’s picture and contact information.For Authorized Support Contacts

Access resources for your district's Authorized Support Contacts.

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For Authorized Technical Contacts

Access resources for your district's Technical Support Contacts.

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Support Portal 

Learn how to submit cases online via the Support Portal.

Learn how to best navigate the Campus Community.

Connect with peers, ask questions, and submit ideas using the Campus Forums.

Explore the details of your district's hosting platform.


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Working with Support

Campus Support (and Partner Support)
Reaching Support

What to Expect from Support:

Notifications from Support

Surveys

Common Questions


Authorized Support Contact

Overview

Security

Responsibilities


Authorized Technical Contact

Overview

Security

Responsibilities


Modify Authorized Contacts


Troubleshooting Campus

Issue Qualification

Replication

Research

Other Tips:

Campus Schema

Student Data Cleanup Process

Role-Specific Resources


Campus Community Guide

Overview

Accessing the Community

Community Navigation

Community Search

Community News 

Community Forums

Campus Knowledge Base

Events Calendar

Surveys

Support Case Management

Campus Passport

Community Help

 

Case Submission

Support Portal

Case Types

Case Fields

Case Examples


Viewing and Communicating on Cases

Case Search

Manage Notification Recipients

Case Status Workflow


Viewing Issues

Development Issues

Viewing Issue Information

Issue Layout

Issue Resolution


Closing and Re-Opening Cases

Closing Cases

Re-Opening Closed Cases


Reports (Cases)

Report Layout

Filters

Exporting Reports


Hosting Information

Campus Cloud Choice 

Campus Cloud

Technology Maintenance Windows


How to request a production update

How to request a sandbox refresh


Additional Resources

Supported Platforms

Recommended Browser Settings

Campus Support Framework (Accessible to Authorized Contacts only)