Support Resources

Resources for All Infinite Campus Users

Learn how to best navigate the Campus Community.

Connect with peers, ask questions, and submit ideas using the Campus Forums.

Find answers to common questions.

Discover practical steps to solve any issue that comes your way.

Resources for Authorized Contacts

Illustration of an ID card with a user’s picture and contact information.For Authorized Contacts

Learn about the role of your district's Authorized Contacts.

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Support Portal 

Instructions on how to submit cases online.


Illustration of a support representative helping a user.Working With Support

Learn how to effectively collaborate with your support team.

Illustration of two users each holding a gear icon.

Scope of Support

Understand what's supported based on the product module.

Illustration of a server in a cloud.Hosting

Explore the details of your district's hosting platform.



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Working with Support

Campus Support (and Partner Support)
Reaching Support

What to Expect from Support:

Notifications from Support

Customer Satisfaction Surveys


Scope of Support


Authorized Contacts

Overview

Responsibilities

Security


Modify Authorized Contacts


Troubleshooting Campus

Issue Qualification

Replication

Research

Other Tips:

Campus Schema

Student Data Cleanup Process

Role-Specific Resources


Support Portal

Support Portal Navigation

Case Types

Case Fields

Case Examples


Managing and Communicating on Cases

Case Management Process

Case Search

Manage Notification Recipients

Case Status Workflow


Viewing Issues

Development Issues

Viewing Issue Information

Issue Layout

Issue Resolution


Closing and Re-Opening Cases

Closing Cases

Re-Opening Closed Cases


Reports (Cases)

Report Layout

Filters

Exporting Reports


Hosting Information

Campus Cloud Choice 

Campus Cloud

Technology Maintenance Windows


How to request a production update


How to request a sandbox refresh


Campus Community Guide

Overview

Accessing the Community

Community Navigation

Community Search

Community News 

Community Forums

Campus Knowledge Base

Events Calendar

Surveys

Support Case Portal

Campus Passport

Community Help


Additional Resources

Supported Platforms

Recommended Browser Settings