This guide provides an overview of Sent Message Log 2.0, including its key functions and the types of data it reports. You will learn how it tracks messages and campaigns sent through Messenger 2.0, helping you understand and manage your communication activity effectively. Messages sent through Messenger 2.0 (when the Cloud Messenger Engine toggled ON) and Opt In messages sent when the toggle is ON are logged in the Sent Message Log 2.0. All other message types are logged into the classic Sent Message Log.
Note: Messages are not canceled in Sent Message Log 2.0. Messenger 2.0 messages can be canceled under the In-Progress tab of the Upcoming Messages card on the Messenger 2.0 home screen
Access Sent Message Log 2.0
Once a user has tool rights assigned, they will be able to access Sent Message Log 2.0.
- Click Communication.
- Click Sent Message Log 2.0.
Sent Message Log 2.0 Fields
Sent Messages are displayed automatically and users with proper tool rights can alternate between sent messages they created and sent messages for the entire district by clicking the corresponding buttons at the top of the table.
| Field | Description |
| My Messages | A filter that shows only the messages created by the user. This is the default view for users with both “All Messages” and “My Messages” Tool Rights. |
| All Messages | A filter that shows the messages a user created and messages that were sent by other users. |
| Message ID | The unique ID number for that message campaign. |
| Start Date and End Date | Enter either one day or a date range to filter messages sent on or between the dates selected. |
| Calendar | The Calendar messages were sent in. |
| Subject | The subject of the message campaign. |
| Message Type |
Allows for messages to be filter based on their type. The filter contains the following based on the user's Tool Rights:
|
| Apply Filters | Used to apply all selected filters to the Sent Message Log. |
| Reset Filters | Removes all the filter selections and returns the table to the default view. |
| Date | Date the message was sent with the newest date appearing at the top. |
| Calendars | Calendars that were selected in the sent message. |
| Subject | The title of the message. |
| Created By | The user who sent the message. |
| Type | Shows if the message was Emergency, Priority, General, Behavior, etc. |
| Delivery Mode | Shows if the message was sent via Inbox, Email, Voice, Text or multiples. |
| Attachment | Shows if the message contains an attachment. |
| Status | Shows if the message was sent, errored, canceled, or had no recipients. |
Message Detail
Clicking on an item in the Sent Messages list allows you to view high-level message details directly without generating a report.
| Field | Description |
|---|---|
| Message Status | Overall message status. This shows the status of the message as a whole. Individual recipient status is only visible by running a report. |
| General Filter Criteria | Displays filter criteria that are consistent across all Messenger tools in Infinite Campus.
|
| District | The school district from which the message was sent. |
| Calendar | The school's calendar year was selected. |
| Message Type
|
The Message Type that was selected when the message was sent.
|
| Delivery Mode
|
The Inbox, Email, Voice, or Text mode selected.
|
| Recipients
|
Which groups of people the message included.
|
| Total Recipient Count
|
The number of unique people to whom the message was sent.
Note: If two users shared the same phone number, both would be included in this count. This does not necessarily mean that each person was contacted, only that they were added to the recipient list of the message. |
| Recipients with No Device
|
The number of unique people included in the recipient list who had no device available to be contacted.
Note: This only reports when No Device is marked in the report options. The field reports recipients who did not receive a message since they did not have a delivery device available or they did not have a delivery device selected for the message type. |
| Preferred Language | Displays if the message was filtered to only send to recipients whose Preferred Language in the Personal Contact Information section of Demographics matches the language selection made.
|
| Tool Specific Filter Criteria | Displays the filter criteria selected for that message, specific to a particular Messenger tool.
|
| School Year | The school year in which the message was sent. |
| Active Students Only | If only active students were sent the message. |
| Delivery Information | Shows delivery attempts per device. |
| Total Message Duration | The total duration of the entire campaign dispatch from beginning to end. |
| Delivery Mode | The number of eligible Inbox, Email, Voice, and Text. |
| Total Devices | The number of eligible device types. Message recipients may have multiple phone numbers. The number of devices can be much larger than the number of recipients. |
| Total Attempts | The number of attempts made. |
| Total Successful | The number of successful attempts. |
| Total Error | The number of attempts that had an error. |
| Total Canceled | The number of attempts that were canceled. |
| First Attempt Duration | Shows how long it took to contact all recipients in a campaign on the first attempt. If the time is zero seconds, it was sent in either less than a second or instantly.
|
| Message Details | Shows the information in the message such as the sender, the time it was sent, and the message that was included. |
| Build Report | Opens the Build Report panel |
Build Reports
Use the Build Report panel to generate a detailed report to view the complete status of all recipients.
- Click Build Report to open a new side panel.
- Select the desired delivery mode. By default, "All" is selected. If left unchanged, the report will include all delivery modes in the message. At least one delivery mode must be selected.
- Select the delivery status. The default option is "All." If left unchanged, the report will include all statuses in the message. At least one status must be selected.
- Select the report format. The default selection is PDF, with options to choose from three supported file types:
- CSV
- DOCX
- Click Generate to create the report. The report will open in a new browser tab, where it can be viewed, printed, or saved.
Understanding the Delivery Summary Section in the Report
This section shows the same data available in the Delivery Information within the Message Detail. Refer to the following table for a description of the fields used in the report.
| Message Type | Field Descriptions |
|---|---|
| Inbox |
|
| |
| Voice |
|
| Text |
|
Understanding the Message Duration in the Report
This table explains how long it takes for a message dispatch to run and how quickly recipients are contacted. These timings show both the overall delivery time and the speed of the initial contact attempts across different delivery channels.
| Duration Type | Explanation |
| Total Message Duration | The total time for Message DISPATCH to COMPLETE from start to finish. This time includes first-contact attempt times, any necessary redials, redial wait windows, and any time the engine is waiting for a status response from our vendors.
|
| First Attempt Duration
|
This is the total time spent contacting eligible recipients for a specific device type at least once.
|
Understanding Recipient Details
The Recipient Details section is specific to the device (portal account, phone number called, texted, or email contacted) for each recipient.
| Field | Description |
|---|---|
| Recipient | The person who received the message. |
| Student | The student who is enrolled at the school. |
| Delivery Mode | The Delivery Mode that was selected when the message was created. |
| Status | The status is specific to the device (portal account, phone number called, texted, or email) contacted.
|
| Time | The time the message was received. |
Voxology Call Statuses
The statuses provided by Voxology are as follows:
| Successful Statuses | Description |
| Sent | Message was sent and accepted by an upstream carrier |
| Delivered | Message was sent, accepted by and upstream carrier, and also received a delivery confirmation from that carrier. No confirmation was received by recipient.
The timestamp for a text message that has a 'Delivered' status indicates when the carrier responded to Voxology that the text had been delivered.
|
| Completed | Call was connected to the recipient and has now ended.
|
| Busy | Call was attempted and received a busy signal. |
| No Answer | Call was attempted, but the timeout value elapsed prior to connect, or the far end did not connect after ringing. |
The Cloud Messaging System in AWS can also opt not to dispatch messages to recipients under certain conditions which map to the following status:
| |
| No Device | Recipient did not have a device available to contact. |
| No Call Status | Statuses for this call or SMS were unable to be returned from the AWS system. |
| No Status | Statuses are unavailable for this email/inbox. |
| Opt-Out | Message could not be sent because recipient Opted-out by replying STOP to a text. |
| OPT in | Recipient texted START to the Shortcode and has opted back into messages.
|
| Error Statuses | Description |
| Failed | Call was attempted but never connected due to a failure in the public switched telephone network (PSTN), which is the physical landline system. |
| Undelivered | Message was sent, but it could not be delivered. This can be returned in cases where the number cannot receive an SMS (like a landline). This comes from the carrier. |
The Cloud Messaging System in AWS can also experience errors when trying to initiate calls/texts to Voxology, which then maps to the following statuses:
| |
| Canceled Statuses | Description |
| Canceled |
Call was stopped. |
