Development Issues
Development issues occur when Infinite Campus functionality does not match software product requirements. Authorized Contacts should report any suspected issues to the Campus Support Team. We will investigate and report the issue and attach a tracking number to your case.
Viewing Issue Information
Cases reporting development issues will be updated to a status of Assigned to Development. This case will also display issue information that is updated as the issue progresses through the development cycle.
Authorized Contacts can see up-to-date details on each issue in the case's Issue box located on the lower right side of the case screen.
Note that the Issue box will only display on cases attached to an issue tracking number.
Issue Layout
| Field | Description |
|---|---|
| Key | Issue tracking number. |
| Status | Phase in which the issue is in the development cycle. |
| Priority | Development-determined issue precedence. |
| Fix Version | Campus version in which the fix will be released. |
| Resolution | Indicates how the issue was resolved. |
| Summary | Description of the issue. |
| Workaround | If known, another way to complete the desired task. |
| Release Notes | Information on the resolution, including documentation reference and path. |
Issue Resolution
Cases will be updated when fixes are deployed in a Campus version update. The case status will be set to Available in Release, and the Resolution will include the issue number and release version. The case's Issue box will also show a status of Closed and the Campus Version where the fix has been released in the Fix Version field.
