Tool Search: Fees
When an online payment associated with a student fee is disputed, an alert appears and temporarily restricts certain actions until the dispute is resolved. A payment dispute occurs when a payer contests a credit card transaction with their financial institution. When a dispute is filed against an online payment, the Fees module:
- Labels the payment as a Disputed Payment on the fee’s payment line.
- Displays a warning banner in the Payment Detail side panel with a link to the Payments Reporter.
- Prevents voiding the disputed payment or its associated fee until the dispute is resolved.
Identifying a Disputed Payment
When a payment is under dispute, the Description column for that transaction displays Disputed Payment on the fee’s payment detail line. A banner will appear stating that the fee is disputed with a link to the Payments Reporter.
Voiding a Fee Disputed Payment
You cannot void a fee that is currently under dispute. Attempting to do so displays the following message:
When a Dispute Is Resolved
Once the financial institution resolves the dispute, the restrictions are lifted and the payment status is updated accordingly:
| Dispute Outcome | What Happens in Fees |
|---|---|
| Won (decided in your favor) | The transaction type changes back from Disputed Payment to Payment. No further action is needed. |
| Lost (decided in the payer’s favor) | A refund transaction is created in the Fees module. You can then void the fee if it is no longer valid. |
After resolution, all voiding functionality returns to normal.
