Maintenance that causes a full outage or is considered high risk for impacting customer production sites is performed at times that have the least impact on our customers. System maintenance that may cause outages or require a reboot is scheduled between midnight and 6AM (Central Time) on the first and third Saturday of the Campus release cycle, as shown in the table below.
System maintenance where no outage is anticipated is planned for 6AM to 6PM (Central Time) on the first and third Saturday of the Campus release cycle.
Routine maintenance that is not anticipated to result in customer outages, or has guardrails in place to minimize customer impact, may be carried out during standard work hours. This typically applies to internal systems that do not directly affect customers.
Maintenance windows are used to plan necessary upcoming maintenance and updates. Scheduled maintenance is typically posted two weeks in advance on Campus Community and on the Support Portal Notifications page. As much advance notice as possible will be given for Emergency Maintenance, especially for Security Updates that need to be done as quickly as possible.
You can view details about announced maintenance events by visiting the Announcements area of the Forums and the Campus Community News feed.
Support and Technical contacts will also see a Notifications banner when logging into the Support Portal for active or upcoming maintenance. Event information is also available on the Notifications page https://support.infinitecampus.com/customers/s/status-notifications
Additional Updates
Windows security updates on customer servers are performed on Wednesdays between 3AM and 5AM server time.
Campus Updates are performed at the time and date requested by technical support contacts. Campus Cloud hosted districts are automatically updated to the most recent version on Thursday mornings from 2AM to 6AM server time.
2024 Customer-Impacting Maintenance Windows
The table below defines our network maintenance windows which may impact our customers in 2024.
During these hours, there may be disruptions to your services and access to sites.
Month | Maintenance Windows |
|---|---|
| January |
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| February |
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| March |
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| April |
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| May |
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| June |
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| July |
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| August |
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| September |
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| October |
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| November |
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| December |
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