This article pertains to districts that have purchased Remote Dial-In; the following information is provided by Shoutpoint. More information regarding Shoutpoint can be found here.
Remote Dial-in Administration covers user and contact maintenance. For information about creating and maintaining notifications, see Creating Remote Dial-in Campaigns.
This article contains the following topics:
Accessing the Remote Dial-In Console
- Go to: https://rdi.shoutpoint.com.
- Enter your username and password or enter your numeric PIN.
- Click OK. The Notifications screen displays.
Notifications
Notifications are voice/text message campaigns districts create to send urgent or important messages to students, parents and staff. Notifications can be sent immediately or scheduled for a later date and time.
Remote Dial-In - Notifications
PIN Users
View a List of PIN Users
Adding a New PIN User
- Select Pin Users from the Index.
- Select the Create a new user icon. A User Detail editor will display.
- Enter a First Name, Last Name, and Email for the new user.
- Click SAVE. The new PIN user's information will appear in the PIN Users list and a confirmation message will be sent to the email address of the new user.
PIN Users can not set up new users or manage contact queries.
Deleting a PIN User
- Select the correct user from the list.
- Click the Delete button. The user will be removed from the list.
Resetting a PIN
- Select the correct user from the list.
- Select Reset PIN icon. The new PIN will be emailed to the address provided.
- Click Save.
Recipient Segments
Send Voice/Text messages to a specific group of student and staff recipients by creating a Recipient Segment. Using the filter options available, identify specific recipient groups to receive only the information they need. Example: create a Recipient Segment for each school in the district for only students/staff of the selected school to receive Call/Text notifications. Users may edit and delete existing segments as needed.
Create Student and Staff Recipient Segments
A sample of recipients displays in the Sample Recipients box. Select the refresh icon in Sample Recipients to query the recipient sample on only the selected filters.
- Select the Recipient Segments tab.
- Enter a Segment Name.
- Select the desired Recipient Types.
- Select a school or multiple schools to filter the recipient segment to.
- Select Grade Levels filter if desired.
- Select Languages filter if desired.
- Select a Relationship Types filter of the student's contacts.
- Select Save.
Recipient Imports
To manage importing and updating contacts automatically through Campus, see the Automatically Importing and Updating Contacts (Remote Dial-In) article.
The Recipient Imports tab is where the administrator review imports that have historically been completed by the Campus extract/Shoutpoint import.
Shoutpoint - Recipient Imports
Recipient Import Stats | Description |
---|---|
If there are any import warnings or errors, there will be a blue “Export Errors” button for users to select to download a file containing details about the warnings and errors. | |
Recipient Contact Methods |
Reflects how many recipient phone numbers are in the
contact list. Each recipient (parents/guardians and school staff members) may have 1 or more
contact method (phone number set to receive phone calls or text messages).
|
Imported Recipients | Reflects how many recipients are in the contact list. |
Import Warnings |
Reflects the number of contact list records that contain invalid data,
but were still imported.
|
Import Errors |
Reflects the number of contact list records that
could not be imported at all. Most import errors are due to invalid phone numbers, or a recipient not having any contact methods set.
|