The following information is provided by Shoutpoint. More information regarding Shoutpoint can be found here.

Remote Dial-in Administration covers user and contact maintenance. For information about creating and maintaining notifications see Creating Remote Dial-in Campaigns.

This article contains the following topics:

Accessing the Remote Dial-In Console

Go to: https://rdi.shoutpoint.com.
Enter your username and password or enter your numeric PIN.
Click OK. The Notifications screen displays.

Screenshot of the Remote Dial-In (RDI) web access login. Remote Dial-in Web Access

Notifications

Notifications are voice/text message campaigns districts create to send urgent or important messages to students, parents and staff. Notifications can be sent immediately or scheduled for a later date and time.

Screenshot of Notifications page in Remote Dial In web access Remote Dial-In - Notifications

Remote Dial-In - Notifications

By default, notifications scheduled for the the current date will be displayed. To see notifications for a different date range, enter the desired start and end dates (or use the calendar feature to select the dates) and then click the filter icon.

Results will be displayed in the user’s local time zone, from newest notification to oldest.

A notification that is actively in progress will show as “running,” followed by “stopping” when it is nearing completion.
Notifications set to begin at a later time will
show as “waiting."
A current-date notification that was stopped before it could complete will show as "stopped."
A notification that was completed on the current date will show as "done."
Notifications from past dates will show as "not loaded" regardless of their completion status.

PIN Users

View a List of PIN Users

Users may click the vertical ellipsis icon in the upper right-hand corner, and then select “Share List of Users” to send the full list of users to an email address. Users on computers and some wireless devices will also have the option to download the full list of the district’s current PIN users.

Screenshot of Remote Dial In PIN users, calling out the vertical ellipsis icon and the user list menu. Remote Dial-In - PIN Users

Adding a New PIN User

Select Pin Users from the Index.
Select the Create a new user icon. A User Detail editor will display.
Enter a First Name, Last Name, and Email for the new user.
Click SAVE. The new PIN user's information will appear in the PIN Users list and a confirmation message will be sent to the email address of the new user.

Screenshot of the PIN Users tool in Remote Dial In- the create new user icon is highlighted.

PIN Users can not set up new users or manage contact queries.

Deleting a PIN User

Select the correct user from the list.
Click the Delete button. The user will be removed from the list.

Screenshot of a PIN User in the Remote Dial In tool. A user is selected and the Delete option is highlighted.

Resetting a PIN

Select the correct user from the list.
Select Reset PIN icon. The new PIN will be emailed to the address provided.
Click Save.

Screenshot of a PIN User selected. In User Detail, the Reset PIN icon is called out.

Recipient Segments

Send Voice/Text messages to a specific group of student and staff recipients by creating a Recipient Segment. Using the filter options available, identify specific recipient groups to receive only the information they need. Example: create a Recipient Segment for each school in the district for only students/staff of the selected school to receive Call/Text notifications. Users may edit and delete existing segments as needed.

Create Student and Staff Recipient Segments

A sample of recipients displays in the Sample Recipients box. Select the refresh icon in Sample Recipients to query the recipient sample on only the selected filters.

Screenshot of Recipient Segments page. The Create new is highlighted, and the Recipient Segment Detail window is displayed. Create new Recipient Segments

Select the Recipient Segments tab.
Enter a Segment Name.
Select the desired Recipient Types.
Select a school or multiple schools to filter the recipient segment to.
Select Grade Levels filter if desired.
Select Languages filter if desired.
Select a Relationship Types filter of the student's contacts.
Select Save.

Recipient Imports

To manage importing and updating contacts automatically through Campus, see the Automatically Importing and Updating Contacts (Remote Dial-In) article.

The Recipient Imports tab is where the administrator can import and update contacts. The admin can manually upload a new data file into the system. The file still requires the same format as what is sent automatically, but it allows the admin to navigate to their local computer or a network drive and perform a manual upload. As with the automatic load, this WILL replace the existing data.

Screenshot of Remote Dial In web access, calling out the Recipient Imports option.

Importing and Updating Contacts

Select the Recipient Imports tab.
Select Import/Update Contacts. A window will open displaying files for uploading.
Locate the desired file.
Click Save. Contacts will be imported.

The Recipient Imports page displays the district’s recently loaded contact lists, with a pink “Active” label next to the most recently loaded list. Only the “Active” list will be used for creating new notifications; previous list imports are displayed for reference. Updated lists are automatically imported from the contact database nightly

Screenshot of a Recipient Import details page, showjing the import date, status, number of contact methods and recipients imported. The number of warnings and errors display. Shoutpoint - Recipient Imports

Recipient Import Stats	Description
If there are any import warnings or errors, there will be a blue “Export Errors” button for users to select to download a file containing details about the warnings and errors.
Recipient Contact Methods	Reflects how many recipient phone numbers are in the contact list. Each recipient (parents/guardians and school staff members) may have 1 or more contact method (phone number set to receive phone calls or text messages).
Imported Recipients	Reflects how many recipients are in the contact list.
Import Warnings	Reflects the number of contact list records that contain invalid data, but were still imported.
Import Errors	Reflects the number of contact list records that could not be imported at all. Most import errors are due to invalid phone numbers, or a recipient not having any contact methods set.

Remote Dial-In Administration