Tool Search: Support Contact Information
The Support Contact Information tool allows you to enter support phone and email information that can be displayed within tools throughout Campus.
Image 1: Support Contact Information
Only users with a Student Information System (SIS) Product Security role can access and enter data in the Support Contact Information tool.
Enter Support Contact Information
For Support information to be available for users attempting to log into Campus, a System Support Phone Number and System Support Email Address should be entered and saved.
Image 3: Entering Support Contact Information
To Enter Support Contact Information
- Enter a System Support Phone Number. This is the number users should call when having difficulties with their Campus login credentials and/or accessing Campus.
- Enter a System Support Email Address. This is the email address users should email when having difficulties with their Campus login credentials and/or accessing Campus.
- Click the Save button. Support contact information is now available for tools that utilize this information.
You must enter and save a System Support Phone Number to enable Password Reset functionality. Failure to do so will result in the inability to select the Enable Password Reset button in the Password Reset Configuration tool.
You can hide the System Support Phone Number and System Support Email Address from the Campus login page by unchecking these fields within the Login Page Preferences tool.
Impact Throughout Campus
Once System Support Phone and System Support Email Address information is entered and saved, this information becomes available for selection on the Password Reset Configuration and Login Page Preferences screens (see Image 4).
Users can select the Display phone number on login page and Display email address on login page checkboxes to indicate whether or not this information will appear for users on the Campus login screen when they click the Problems logging in? button (see Image 4).
Once Password Reset configuration is established, System Support Phone Number and Email Address information is enabled/disabled via the Login Page Preferences tool.
Image 4: Impact of Support Contact Information
