This guide provides a clear overview of Sent Message Log 2.0, including its key functions and the types of data it reports. You’ll learn how it tracks messages and campaigns sent through Messenger 2.0, helping you understand and manage your communication activity effectively.
Note: Messages are not canceled in Sent Message Log 2.0. Messenger 2.0 messages can be canceled under the In-Progress tab of the Upcoming Messages card on the Messenger 2.0 home screen
Accessing Sent Message Log 2.0
Once a user has tool rights assigned, they will be able to access Sent Message Log 2.0.
- Click Communication.
- Click Sent Message Log 2.0.
Sent Message Log 2.0 Fields
Sent Messages are displayed automatically and users with proper tool rights can alternate between sent messages they created and sent messages for the entire district by clicking the corresponding buttons at the top of the table.
| Field | Description |
| My Messages | A filter that shows only the messages created by the user. This is the default view for users with both “All Messages” and “My Messages” Tool Rights. |
| All Messages | A filter that shows the messages a user created and messages that were sent by other users. |
| Message ID | The unique ID number for that message campaign. |
| Start Date and End Date | Enter either one day or a date range to filter messages sent on or between the dates selected. |
| Calendar | The Calendar messages were sent in. |
| Subject | The subject of the message campaign. |
| Apply Filters | Used to apply all selected filters to the Sent Message Log. |
| Reset Filters | Removes all the filter selections and returns the table to the default view. |
| Date | Date the message was sent with the newest date appearing at the top. |
| Calendars | Calendars that were selected in the sent message. |
| Subject | The title of the message. |
| Created By | The user who sent the message. |
| Type | Shows if the message was Emergency, Priority, General, Behavior, etc. |
| Delivery Mode | Shows if the message was sent via Inbox, Email, Voice, Text or multiples. |
| Attachment | Shows if the message contains an attachment. |
| Status | Shows if the message was Sent, Errored, or Canceled. |
Message Detail
Clicking on an item in the Sent Messages list allows you to view high-level message details directly without generating a report.
| Field | Description |
|---|---|
| Message Status | Overall message status. This shows the status of the message as a whole. Individual recipient status is only visible by running a report. |
| Message Settings | Shows the selections that were made. |
| District | The school district the message was sent from. |
| School Year | The school year that the message was sent. |
| Calendar | The calendars selected by message creator. |
| Delivery mode | The Inbox, Email, Voice, or Text mode selected. |
| Recipients | Which Groups of people the message included. |
| Recipient Count | The number of People the message was sent to. |
| Message Type | The Message Type that was selected when the message was sent. |
| Delivery Information | Shows delivery attempts per device. |
| Total Message Duration | The total duration of the entire campaign dispatch from beginning to end. |
| Delivery Mode | The number of eligible Inbox, Email, Voice, and Text. |
| Total Devices | The number of eligible device types. Message recipients may have multiple phone numbers. The number of devices can be much larger than the number of recipients. |
| Total Attempts | The number of attempts made. |
| Total Successful | The number of successful attempts. |
| Total Failed | The number of attempts that had an error. |
| Total Canceled | The number of attempts that were canceled. |
| First Attempt Duration | Shows how long it took to contact all recipients in a campaign on the first attempt. If the time is zero seconds, it was sent in either less than a second or instantly.
|
| Message Details | Shows the information in the message such as the sender, the time it was sent, and the message that was included. |
| Build report | Opens the Build Report panel |
Building Reports
Use the Build Report panel to generate a detailed report to view the complete status of all recipients.
- Click Build Report to open a new side panel.
- Select the desired delivery mode. By default, "All" is selected. If left unchanged, the report will include all delivery modes in the message. At least one delivery mode must be selected.
- Select the delivery status. The default option is "All." If left unchanged, the report will include all statuses in the message. At least one status must be selected.
- Select the report format. The default selection is PDF, with options to choose from three supported file types:
- CSV
- DOCX
- Click Generate to create the report. The report will open in a new browser tab, where it can be viewed, printed, or saved.
Voxology Call Statuses
The statuses provided by Voxology are as follows:
| Successful Statuses | Description |
| Sent | Message was sent and accepted by an upstream carrier |
| Delivered | Message was sent, accepted by and upstream carrier, and also received a delivery confirmation from that carrier. No confirmation was received by recipient. |
| Completed | Call was connected to the recipient and has now ended.
|
| Busy | Call was attempted and received a busy signal. |
| No Answer | Call was attempted, but the timeout value elapsed prior to connect, or the far end did not connect after ringing. |
The Cloud Messaging System in AWS can also opt not to dispatch messages to recipients under certain conditions which map to the following status:
| |
| No Device | Recipient did not have a device available to contact. |
| No Call Status | Statuses for this call or SMS were unable to be returned from the AWS system - contact support. |
| No Status | Statuses are unavailable for this email/inbox - contact support. |
| Opt-Out | Message could not be sent because recipient Opted-out by replying STOP to a text. |
| OPT in | Recipient texted START to the Shortcode and has opted back into messages.
|
| Error Statuses | Description |
| Failed | Call was attempted but never connected due to a failure at the PSTN. |
| Undelivered | Message was sent, but it could not be delivered. This can be returned in cases where the number cannot receive an SMS (like a landline). This comes from the carrier. |
The Cloud Messaging System in AWS can also experience errors when trying to initiate calls/texts to Voxology, which then maps to the following statuses:
| |
| Canceled Statuses | Description |
| Canceled |
Call was stopped. |
