Student Questions (Teaching Center)

Classic View: Instruction > Teaching Center > Hand Icon

Search Term: Teaching Center

The Questions tool allows students to ask teachers questions through Campus Student, which teachers respond to through the Teaching Center

Screenshot highlighting the hand raise icon for a section in the Teaching Center and the Questions side panel. Enable Questions to allow students to ask simple questions through Campus Student. 

Enabling Questions

Enabling the Questions tool is a two-step process: 

School LevelSection Level

Before it is available in the Teaching Center, Questions must be enabled in your schools Portal Display Options:
Screenshot of the Portal Display Options highlighting the Enable Student Questions option.

Once enabled for your school, an Enable Student Questions checkbox is added to your Teaching Center settings, accessed through the gear icon.

Screenshot highlighting the settings icon in the top right of a section in the teaching center and the Enable Student Questions option.

Ask a Question - Student

Once enabled in the Portal Display Options and at the section-level, a hand icon displays for students in various places around Campus Student, including the Today screen. Once you enable questions for a section, students will receive an informational pop-up the first time they log in. 


Students click the hand icon to enter a question and click Raise Hand to submit it. They can also click Raise Hand without asking a question, such as to get the teacher's attention in a classroom setting.


Once a student submits raises their hand, the hand icon displays as red.


Screenshot highlighting the hand raise icon in Campus Student and the Ask a Question window that displays. 
Students click the hand icon to ask a question.

View and Respond - Teacher

When a student has asked a question, a red dot with a number displays on the hand icon in the Teaching Center. Click the hand icon to view the question(s): 

Screenshot highlighting the hand raise icon for a section in the Teaching Center and the Questions asked by a student. Click the hand icon to view and respond to student questions. 

Click Reply to type an answer to the student, or Dismiss if you're responding in some other way. Once you respond to a question, it disappears from your view. 

Receive an Answer - Student

When a teacher has responded, the hand icon in the student's view changes to a green speech bubble.


Students click this icon to view the teacher's response. At this point, the student has three options: 

  • Click Resolve to complete the question and remove it from their view 

  • Click Ask Question to ask a new question of the teacher.

  • Click the X in the corner of the pop-up to close the answer without resolving it.

Screenshot highlighting the answered question icon in Campus Student and showing the teacher's response. 
Students click the green speech bubble to view response.

Once a teacher replies, the student's question disappears from their view. Once a student resolves a question, the question and answer both disappear from their view. Records are kept in the database, but resolved questions are not visible in Instruction or Campus Student.