This article covers what to do when browser cookies that Infinite Campus uses to function properly are auto-removed periodically (e.g., daily, every time the user closes their browser, etc.).
Please involve your district's IT team if you need help investigating this issue. Your district's IT team is best equipped to investigate browser-specific or machine-specific factors that can remove browser cookies.
Campus Support does not troubleshoot browser setting misconfigurations, 3rd party browser extensions, or 3rd party software/processes on a user's local machine.
Typical culprits are a browser setting, browser extension, or machine-specific software/process that deletes the necessary browser cookie. This list is not exhaustive, but here are some common culprits:
The browser has been misconfigured to clear cookies on close
| Browser | Solution |
|---|---|
| Chrome |
See this Chrome documentation for more information. |
| Firefox |
|
| Edge |
|
| Safari | To our knowledge, Safari does not have a setting that clears cookies on close like other browsers do. Look into other possible causes. |
The user is using incognito mode
All browsers have some sort of incognito or private browsing mode. This mode does not retain cookies by design. Ensure users are not using their browser in incognito mode.
A browser extension is removing the cookie
On the affected machine, consider removing/disabling all browser extensions and testing whether the issue resolves. If it does, re-enable one extension at a time until you've isolated the offending extension.
Click here for more information on identifying problematic browser extensions.
Any browser extension could be the culprit, but some known to cause this issue in the past include Cookie AutoDelete and Edge's Bing Wallpaper app.
Software or processes on the user's computer are removing the cookie
Your district's IT team should assess privacy software, security software, cookie cleaning software, scheduled custom scripts, and any additional tools that your district or users may have implemented to delete browser cookies on a regular basis.
Some culprits that have come up in the past include AVG (TuneUp), Avast (Cleanup), CCleaner, or a PowerShell/Bash script running through Windows Task Scheduler.
This is not an exhaustive list.
